We can confirm that calls are now all connecting successfully.
The issue has now been resolved.
If your phone is still showing disconnected, please restart (remove and reconnect the power cable) it and try again.
We’re sorry and thank you for your patience
Our provider is still working on the issue as a matter of urgency.
Call forwarding is currently not affected by this issue, so if you’d like your calls diverted to a mobile in the meantime, please email firstname.lastname@example.org
Our provider is aware of an issue and is working urgently to identify and resolve.
We will update once more information is available
Some customers’ phones may be showing as disconnected.
We suspect an internet routing issue and are investigating.